FREE SHIPPING FOR ANY PURCHASE OVER 195$ / 1-877-529-7323

FAQ

  •  Do you have a physical store?

Saya Loft specializes in online sales. However, if you would prefer seeing our products in person, we’ll gladly meet with you at our warehouse. Contact us at 1-877-529-7323 to schedule a meeting.

  • Can I come pick up my package directly at your warehouse?

Yes, it is possible. When confirming your order, please let us know in the comments window that you want to pick up your item at our warehouse. We will contact you once all is ready to make an appointment when it suits you. We will then give you your item in person. If you have any questions, you can always reach us at 418 800-5641. 

  • Can I order by phone or Email?

Of course.   Contact us at 1-877-529-7323 or info@sayaloft.com

  • Must I create an account to place an order?

You do not need to create an account in order to make purchases on the Saya Loft website.

  • Which payment methods are accepted?

We accept Visa, MasterCard, American Express, as well as PayPal.

  • Where can I find shipping information?

To view shipping details, click here.

  • How to change or modify my order:

It is possible to modify or cancel your order before it is shipped. To do so, contact us as fast as possible at 1-877-529-7323.

  • How to return a product:

To gain an understanding of return and exchange policies, click here.

  • Will the furniture I want to order look exactly like in the images provided

Since our furniture is handcrafted, each individual piece is unique. You must expect light variations in colour, and a different arrangement of grains and knots. It is also possible that the material contains some small irregularities, especially is the wood is recycled or reclaimed. All of this adds to the charm of handcrafted furniture! Of course, we inspect each product with care to ensure it respects our standards. By being manufactured in our warehouse, we guarantee our product is of excellent quality.

  • Are the product colours on the website exact?

Product photos are taken by professionals, and we have taken every measure to bring the most accurate visual depiction possible of the colours to your screen. However, depending on the brightness of your computer monitor, the colours displayed may vary from one screen to another. If you feel you need any assistance with choosing colours, feel free to contact us. We will gladly help you choose the right colour.

  • How does the wooden furniture evolve over time?

Wood is living matter. The wood’s slight, natural movement is completely normal. Varying colors, holes, knots, as well as small imperfections contribute to our products’ beauty and uniqueness. Our furniture is hand-crafted, which gives all our products a distinguished, rustic charm. If you notice small cracks appearing on the furniture over time, do not worry; this is perfectly normal, as wood naturally expands and contracts over time. Solid wood furniture is sensitive to variations in temperature and humidity. Over time, the furniture will slowly evolve, without its quality being affected in any way!

  • What should I do to properly maintain the wooden furniture?

It is recommended to regularly dust the wood with a humid or dry cloth. Do not use cleaning products, as these may damage the furniture’s protective finish. Wood, being a noble and natural material, is sensitive to change. Do not expose the furniture to the sun’s rays for a prolonged period of time, as this causes discolouration. We also recommend you avoid submitting the furniture to significant variations in temperature caused by chimneys or ventilation ducts.

  • Do you offer a quality guarantee on your merchandise?

We are proud of the quality of our products and our service. Have any questions or comments? Contact us at 1-877-529-7323 or by email: info@sayaloft.com. We would be pleased to hear what you have to say. Helping our clients is an honor we seek to uphold every day!

  • Will all of my products arrive at the same time?

You will receive your products at the same time if we are able to have them shipped with the same carrier. However, since delivery methods differ from one product to another (for example: a table and a decorative bowl will be shipped with different carriers), it is possible that your products won’t be shipped together.  

  • Is my credit card information secure?

The security of your credit card and personal information is of primordial importance to Saya Loft. All transactions are encrypted in order to protect your credit card’s data.

  • Might my personal information be given to other companies?

Your personal information will never be sold or otherwise shared with other companies.

  • What currency do you use?

All our advertised prices are in Canadian dollars.

  • What are the applicable taxes?

The taxes applied to your purchase are those of the province from which the shipping address is located.